How do I get my password?
- Go to the Login Page
- Click Request Password, insert your assigned email, and click the Request Password button.
- Go to your email inbox (be sure to check your spam filter) to find email sent by Phoenix Hockey Club (info@phoenixhockeyclub.org).
- Copy the password issued in the email.
- Return to Login page. Login using your email and the assigned password.
How do I change my password?
- Go to the Login Page
- Click Request Password, insert your assigned email, and click the Request Password button.
- Go to your email inbox (be sure to check your spam filter) to find email sent by Phoenix Hockey Club (info@phoenixhockeyclub.org).
- Copy the password issued in the email.
- Return to Login page. Login using your email and the assigned password.
Can Non-Primary Members log in?
Only Primary Members have membership account access – Spouses/Domestic Partners and Youth Members do not have login access by default.
Primary Members do have the ability to manually assign login access to additional members listed on their account. Assignees will have the ability to access members-only content but will not have any access to manage the membership account.
How do I change my credit card on file?
- Click My Account
- Under the Account tab, scroll down the page until you see your Membership Level.
- Click the Update Billing button
- Add information for your new credit card and click Save & Continue.
Note: You will not see information about your current method of payment, as this information is encrypted and stored within the Stripe ecosystem securely.
How do I add my Spouse or Domestic Partner to my Family Membership
- Click My Account
- Click the Spouse tab. A Family Membership is required – otherwise you will not see this tab in the menu.
- Complete the listed fields for your Spouse/Partner to assign playing privileges.
Note: Your Spouse/Partner will not have account login access by default. As the Primary Member, you have the ability to assign login access to them by clicking the Settings tab.
How do I add my Youth player(s) to my Membership?
- Click My Account
- Click the Youth tab.
- Complete the listed fields for your Youth Member(s) to assign playing privileges.
• Youth Memberships allow for 1 Youth Member (Primary Members do not have playing privileges in Youth Memberships)
• Family Memberships allow for up to 4 Youth Members under age 18 living in the same household
Note: Youth Members do not have account login access by default. As the Primary Member, you have the ability to assign login access to them by clicking the Settings tab.